Get in touch
Have a question about our products, your order, or your skincare journey? We'd love to hear from you and are here to help.
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Email Address
info@naturallytribalgroup.com
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Phone Number
01908 635 014
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Office Hours
Monday to Friday: 9:00AM - 5:00PM
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Let's Start the Conversation
Complete the form below and we'll get back to you as soon as possible with the support and guidance you need.
Frequently Asked Questions
Find quick answers to the most common questions about our products, orders, and skincare support.
When will my order ship?
Orders are dispatched within 2–3 business days (excluding weekends and holidays) via Royal Mail. We ship across the UK and internationally.
What is your return policy?
Unopened, unused products can be returned within 30 days for a full refund or exchange. Please see our return policy for more detail.
How much is delivery?
UK delivery is £3.69 or free for orders over £40. International delivery costs vary by region.
What if my product arrives damaged?
Email us with a photo and we’ll send a replacement right away.
How do your products help with skin conditions?
Our formulations are not medical treatments, but they’re packed with natural butters and oils known to soothe and protect skin. Customers have found relief from:
- Dry, itchy skin
- Eczema and psoriasis flare-ups
- Rosacea and sensitivity
- Skin dryness linked to menopause
- Side effects of cancer treatments (e.g. chemo and radiotherapy)
We believe nature has the power to restore comfort and confidence in your skin.